EL-Tarawy – Frequently Asked Questions(FAQs)
1. About the Brand
EL-Tarawy is a performance-driven sportswear brand born in Germany and brought to Egypt, designed to empower athletes across all sports — from football and gym training to tennis, padel, running, and beyond.
2. Products & Quality
We design high-performance apparel, footwear, and accessories for multiple sports and everyday active lifestyles.
Every product is engineered with breathable fabrics, ergonomic cuts, and durable designs to support movement, comfort, and resilience.
Yes, we create collections for men, women, and youth athletes.
3. Orders & Payments
Simply browse our website, add products to your cart, and follow the checkout process.
A: We accept credit/debit cards, mobile
wallets, and cash on delivery (Egypt only).
If your order hasn’t been shipped yet, contact our customer support team immediately to request changes.
4. Shipping & Delivery
Currently, we operate mainly in Egypt, but international shipping will be available soon.
Orders inside Cairo are usually delivered within 2–3 business days, while other governorates may take 3–5 business days.
Shipping fees vary based on your location and will be calculated at checkout.
5. Returns & Exchanges
Yes, you can return or exchange unworn
items within 14 days of delivery. Items must be in original condition with tags
attached.
Contact our customer service team with
your order number, and we’ll guide you through the process.
6. Sizes & Fit
Check our Size Guide available on each product page for exact measurements.
No problem — you can request an exchange for the right size within 14 days.
7. Care & Maintenance
We recommend machine washing on a cold cycle and air drying to maintain fabric performance and durability. Avoid bleach and ironing over prints.
8. Community & Support
Yes, we collaborate with athletes and sports communities. Contact us if you’re interested in partnership opportunities.
You can reach us through our Contact Us page, email, or social media channels.